Refund policy


Refund & Returns Policy

This policy applies to purchases made from Oceans Home & Living, operated by MERVS Pty Ltd (ABN 13 651 942 942).

We comply fully with Australian Consumer Law (ACL). You are entitled to a refund, repair, or replacement for major failures as defined under the ACL.

Change of Mind Returns

  • Accepted within 30 days of delivery

  • Items must be unused, in original condition, and in original packaging

  • Proof of purchase is required

  • Return shipping costs for change-of-mind returns are the responsibility of the customer

Faulty, Damaged, or Incorrect Items

If an item is faulty, damaged on arrival, or incorrect, please contact us within 7 days of delivery.
We will cover return shipping costs for eligible faulty or incorrect items.

Return Process

  1. Contact us at sales@oceansshop.com.au with your order number and reason for return

  2. Securely package the item

  3. Send the item to the return address below

Return Address

Oceans Home & Living – Returns
B11 76–84 Waterway Drive
Coomera QLD 4209
Australia

Refunds

  • Refunds are issued to the original payment method

  • Processing typically occurs within 3–5 business days after inspection